Are you using an account that was used by another family member? When you use online TurboTax, each user needs their own account and user ID. Do not use an account that has been used by someone else.
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
