If you have taken all of the steps in the troubleshooting tips, you can try uninstalling, then reinstalling TurboTax.
After you uninstall, you can clear your cache and cookies (in Safari ) and then reinstall TurboTax.
If that does not work, then you would need to call TurboTax Support again and ask them to do a screenshare so they can see the error you are getting.
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