@Monicav It sounds like you may have already registered, so you are not able to clear and start over. In that case, you can abandon the account you are in and start a new account with a different user ID, or you can try one of the other free ways to prepare a tax return that were linked for you above.
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
