No---reviewing the previous year's return is not a service provided by TurboTax Live. Sorry. They will only work on the current tax year.
Sounds like you may have had some confusion or some mistakes last year with the "do-it-yourself" software. If you made mistakes you will need to amend. If you need to have the returns reviewed by a tax pro, seek that help from a local paid tax expert to help everyone understand why you owed.
And......are you sure your parents' return was e-filed successfully and accepted?
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
