I’m searching my notes and the forum for you. One user doing 2020 found……
I installed my Turbotax 2020 DVD Windows 10 ver and did 3 returns. The next morning after exiting and restarting the program I could not find my files. What a sinking feeling! I searched using file explorer with no luck although "Recent" short cuts were there. They were not in Recycle Bin either.
When you install the program I recall it asks for Admin rights. So I logged off my account that I WAS in when I installed the program and logged in as administrator. I started TurboTax under the Admin account and my files were there. In the C:\Users\Admin\Documents folder. I NEVER USE THIS ACCOUNT!
I exited the program and account and went back in using my normal user ID. I then restarted the program by Right-Clicking the icon and selecting Run as Administrator. The files were there...made my day. I opened them and did a "Save As" to the file folder that has all my past returns and matches the User ID I was in when I set it up.
In short TurboTax is saving them in the default C:Drive Admin account document folder and if you are not starting as an Administrator they are invisible. Hope this helps.
