Get your taxes done using TurboTax

Are you trying these steps?  Try opening 2023 program and see if you can get your 2023 return to show up in it.  Go to FILE - OPEN.   Then save it again with a name and place you can find.  Go to File - Save As.  Then start a new 2024 return, go up to File-New and transfer from the 2023 file.  If it doesn’t find your .tax2023 file you can browse to where it is.