If you do not have a billing question most all tax related or TurboTax program related questions can be answered here in the community.
Otherwise -
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue if this is a billing problem
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
