@pjcamp Not sure we have an answer for that one.
IF on a Windows computer, make sure you check your recent OS updates, because partially-installed Windows updates are known to block proper operation of the Desktop software, and full b re-boot is necessary...and I've had two entirely different Windows OS updates in the past week on two Windows computers.....one this morning.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
