As long as you did NOT use another account for file 2023:
1) It's possible it is not there....because the 2023 files are still being archived and are transitioning between the main display page, and the past years page. This always happens for ~ 4-6 weeks after the end of October, and the start of the new tax year software. Once 2024 Online software starts, your 2023 file should show up in the area you posted.
2) If you ever tray to print out your file, during the regular tax year, even if not completed...then you have to pay right then. Why? To prevent people from print-filing without paying for the use of the software.
3) Preparation and filing of 2023 "Online" software, is permanently shut down as of the end of October. Once your 2023 file appears again (sometime this month...December) the only way to finish it now would be to use the desktop/download software on a full Windows 10/11 Computer or full MAC computer. Customer Support "Might" push a download copy to you to finish it, but you'll have to print it out and file by mail as e-filing is shut down for 2023 and earlier years.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
