TurboTax does not receive any type of tax refund, federal or state.
If you requested your refund to be sent to you as a check and it could not be delivered then the check was returned to the IRS.
You need to change your address with the IRS - https://www.irs.gov/faqs/irs-procedures/address-changes
To speak to an IRS agent - Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
If you requested to have your tax refund direct deposited into a bank account and you also requested to have your TurboTax account fees paid from your federal tax refund, then you need to contact the third party processor for the status of your tax refund.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Call 1-877-908-7228
Or email - TPG-CSsupport@greendotcorp.com
