When you say you "currently have the deluxe version" ---- do you mean you have the CD/download---the desktop software on your own computer? The "Live" experts do not help with that. They are only available when you are using online software. You cannot add pro services if you have desktop software. Sorry. Post your questions here and someone in the forum may be able to help. But we cannot see your screen or your tax return.
Do you need help with how to amend a return that was prepared using desktop software---or is your issue more than that? What are you trying to change? Has your original 2023 return been processed already?
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
