Did you file a 2023 return? Check your 1040 lines 19 and 28 for the Child Tax Credit.
And see Child Tax Credit - TurboTax Tax Tips & Videos
The Child Tax Credit is not a refundable credit, so you can only use it to the extent you owed tax. The Additional Child Tax Credit is a refundable credit (one you can get even if you don't owe taxes) but the amount of the credit that is potentially refundable is calculated by taking 15% of your earned income above $2,500. You get to claim the lesser of this calculated amount or your unused Child Tax Credit amount, up to $1,400 per qualifying child.
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