Contact TurboTax support for this problem.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
You many also want to clear cache and cookies on your web browser. If that does not help then try changing your web browser to one of these you are not currently using, Google Chrome, Mozilla Firefox or Microsoft Edge.
