User is not asking about an IRS account or ID.me. IDnotify is an ID theft monitoring/restoration service run by Experian. It is a feature provided by TurboTax to those who purchase PLUS, MAX or Premium Services.
@ connorgs
After you purchased your TurboTax product, did you ever get an email from IDnotify with a link to sign into IDnotify? NOTE: Also check your spam filter to see if it ended up there.
If you didn't get the email, is this what you tried? Did the instructions in this FAQ fail you?
FAQ: How do I sign in to IDnotify?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/sign-idnotify/L33FBuj...
If neither of those suggestions are helpful, and since you have already tried TurboTax Customer Support, if you wish to do so, you can elevate your issue to the Office of the President of Intuit to complain about one of the benefits provided with the product you purchased. The contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
