@bradleymichelle465 This is very unfortunate. Sadly, no one in the user forum can help with this. When you chose to pay your fees using your federal refund, you took the risk that this could happen, especially since you had to be aware of owing child support.
Going forward, you might be better to use one of the free software versions available on the IRS site instead of choosing to use a paid version of TurboTax.
You do not have to use TurboTax ever again if you do not want to. But you need to be aware that no matter what tax software program you choose to use in the future ---- when you choose to have the fees deducted from your federal refund there will always be a fee for that choice, and there will always be a stipulation that you have to pay your fees within an allotted amount of time whether your refund arrives or not. So avoid that situation. Pay your software fees upfront or use a different software that is free.
Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site
https://apps.irs.gov/app/freeFile/
Or—if you live in certain states you may be eligible to use the new IRS Direct File
( AZ, CA, FL, MA, NH, NV, NY, SD, TN, TX, WA, WY )
https://directfile.irs.gov/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
