To be blunt---you were not paying enough attention. She could have used the Free Edition and/or could have avoided the $40 refund processing fee by not saying she wanted the fees to be paid from a federal refund. That fee happens when you pay your fees by having the refund go to a third party bank instead of paying upfront using a credit or debit card before you e-file. That bank receives the refund from the IRS, takes out the amount owed to TurboTax, collects $40 for itself, and sends the rest of the refund to you.
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
Next time----
https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp
Or—-Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site
https://apps.irs.gov/app/freeFile/
Or—if you live in certain states you may be eligible to use the new IRS Direct File
( AZ, CA, FL, MA, NH, NV, NY, SD, TN, TX, WA, WY )
https://directfile.irs.gov/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
