@wmthibdu wrote:
I am using premier online edition purchased recently from Costco Canada; I have retired several times using designated 16 digit code and computer is not accepting, saying try again.
You purchased the TurboTax desktop edition software to install on your personal computer. You did not purchase one of the TurboTax online web-based editions.
The 16 digit license code is only valid when installing the TurboTax software. Download and install the TurboTax software you purchased from Costco or use the CD purchased to install the software.
Additionally, this is the TurboTax US user community website.
Go to this TurboTax Canada website for assistance with a Canadian tax return or the TurboTax Canada editions - https://turbotax.community.intuit.ca/turbotax-support/en-ca
