As we have posted thousands of times on these forums - Never, Never, Never file an amended tax return until you have received the tax refund from the original tax return or the payment for the taxes owed on the original tax return has been processed and debited from your account.
No one from TurboTax or from this forum can assist you in retrieving your funds paid to the IRS. Your tax returns were self-prepared using tax preparation software, not by a paid tax tax professional such as a CPA, EA or tax attorney.
Use this procedure to contact the IRS and speak to an agent -
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
