Over the past couple of years there have been issues with the Santa Barbara Tax Products Group where some of the users that selected to have the TurboTax account fees paid from the federal tax refund have received less than the full amount of their refund after the fees have been deducted.
The service charge from TPG is $40 so the amount that is missing is not their service fee. For some reason, only known to TPG, the full amount of the refund was not deposited into your account.
No one on this forum can assist with this problem. Even if you contact TurboTax support there is nothing they can do about this either. Only you can pursue this with TPG.
I know this is not the answer you are looking for and personally I wish that TurboTax would not offer this option to any of their users but that is not my call.
If you cannot get any satisfaction by contacting TPG directly, my suggestion would be to use the email address to contact Green Dot Bank, the owner of SBTPG - TPG-CSsupport@greendotcorp.com
