Okay. Lets try this next so that I can take a look at your return. Can you do these steps and provide me the token number?
* Log into your return, click the orange Take me to my return button.
* Then go to My Account in the top right corner, click Tools there.
* Choose "Share my file with Agent" and click Ok. This will give you a Token Number to share with me.
* This is going to send a protected copy of your return for us to view. No personal info(SSN, address, names or any other personal data) will be shared with us on this copy.
Then share that Token Number with me so we can take a look to see what may be causing this to happen?
