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I don't know.  I think you should have sent them the 2020 return with the estimates added on showing a refund.  Actually I just got a similar letter for  2023.  I tried to apply some of my 2023 refund to next year and they sent me a letter LTR0112C saying they didn't know what to do with it and wanted a tax return.   I wrote them back.  Don't know how long it will take them.  In a couple months I guess I should make a IRS account and see if it gets credited to me.