I believe you're referring to instructions in the TurboTax Help article How do I clear and start over in TurboTax Online?. To get to Tax Tools in TurboTax Online:
- Open your return in TurboTax
- Select Tax Home in the left pane
- Select Start, Continue or Pick up where you left off under any of the categories on the Hi, let's keep working on your taxes! screen
- In the left pane, select the Tax Tools dropdown
- Select Tools
If you've input information that's led you to a paid version of TurboTax, but want to return to a free version, you'll need to clear your return and start over. See guidance in the link above.
