I think you are stuck and have to buy NY state download. You can try calling in and ask for NY.
This probably won't work but maybe you can log into his account and download it.? If you try this let me know how it goes.
- Go to Access my Downloads and sign in with the same user ID you used to purchase your software.
- On Your TurboTax account, select Downloads.
- Select the version you want to download and save it somewhere on your computer where you can find it.
- Install your software by double-clicking the downloaded file.
After you get the program installed or reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Enter some basic information, then go to the state tab and download the state program. Then try to open your existing return, go to FILE - OPEN
