There are some promotions that do provide a free state download. However, it depends upon when and where it was purchased.
It sounds like you did buy the software but then had to contact TurboTax for a download of your software. I would recommend using this link to ensure your state download is included in your purchase history. You will need to enter your license code. If you are still having issues, there is a link to contact us on that license code page.
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