@SteamTrain , thank you for replying!
I read through your previous blog posts on the topic and thought that, once I was ready to file, it would disappear. However, that did not seem to be the case.
I am deployed overseas, so I cannot call the CS team. Any other suggestions on engaging with them? I know that have had several very expensive class action lawsuits regarding dishonest advertising practices, so I would imagine they would be more responsive to customer complaints, especially if they are well-founded.
