We have no access to your account information. If I had to guess---it would be this---you are posting from the CD/download software, right? There was an offer to get a $10 discount on the $20 state e-file fee, so the state e-file fee would have been $10 for you before March 1. If you chose to pay that $10 by having the $10 deducted from your federal refund---which was offered as a choice on the payment screen--- instead of paying the $10 using a credit or debit card----you also agreed to pay a $40 "refund processing fee" to the third party bank. That bank receives your federal refund, takes out the amount owed to TT, collects its own $40 fee, and sends the rest of the federal refund to you. That would explain why your refund was $50 less than what you expected. Going forward---NEVER choose to pay from your federal refund.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
