I was working with a tax expert for hours yesterday. She seemed unfamiliar with my tax situations and told me she need to speak with her supervisor and that she would send me a message the next day in the afternoon to speak again. Didn't hear from her until almost 7pm...it said she had sent me a message. 6 minutes later I received another message saying that my Full Service experience has been closed. I cannot view the message or contact her. What is going on? Is this a common experience? Feels like a huge waste of time and I will I be charged for this non service?
