Make sure you are not using the "Online" software either. If you prepared your taxes using a browser...then that is NOT what you bought from Staples. You prepare with the software installed on your desktop.
IF you did use the "Online" software, then you can only file one person's (or couple's) taxes in each account, the state taxes are a separate cost.
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Beyond that, if you DID use the Online software by accident, and IF you haven't paid or filed yet, you could still just abandon the "Online" account and then finish the Staples software installation, and use that.....you could even download what you've done already "Online" and use that file in the desktop software.
But if you've already e-filed with teh "Online" software, not sure what you should do next.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
