It's simply absurd that today, after my husband spent almost 2 hours with 3 different employees of this company, none of them had an answer for him. The advice offered was simply to start the Iowa State Taxes over again or simply submit it without that final check. Quick note - we buy your product to use ALL the tools to be sure we are filing correctly - but, yeah, let's just skip that last part. Great advice!
When I arrived home from work to find my husband frustrated over this, he took me through the issue and we tried a couple of things but it still showed the same error. I decided to type the error into my search engine and this discussion was first in my results! We fixed the error in less than ten minutes!
Hey, Intuit/TurboTax - this issue was posted on YOUR community forums site over a month ago! And, the answer to the problem is RIGHT HERE! You should be ashamed one of your customers had to figure out the answer and further humiliated that no one from your company could do a search and find the answer here, like many of us have done. (Btw, thank you to everyone who posted here to help others looking for help.)
Not only is your software not working properly, but your resources for help are not either. If this is just an Iowa problem - everyone in Iowa who used your product for filing should be reimbursed the price of the software.
And, yes, I am well aware this message will never be read by anyone from the company. Up to this date, it's quite clear no one from the company has read any of these messages - otherwise the support center would be aware of the issue and know how to fix it. - But, I feel better for having written this.
