I just started a new online tax return. After entering income from a W-2 and completing the W-2 section of the program the refund/taxes due amount showed up immediately for both federal and state on the top left of the online program screen.
Suggest you clear cache and cookies on your web browser -
See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/...
See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US...
If that does not help, suggest changing your web browser to one these you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge
