She and I both (independently) downloaded TT Deluxe 2023 1040 Fed + 1 State. We have both subsequently completed the desktop Fed file and downloaded our respective state files, populated from the fed files. While you and others (and I thank you all!) were considering and responding, I was on the phone with three agents (not simultaneously) of Turbotax support -- with a fourth, higher level agent hovering for the last hour. Before the third call was ended (not by me), the dancing cursor manipulated by the adviser I couldn't hear had led me to the "open new return" route you suggested, but then changed his mind. I don't know why. Thank you for the Transfer Tax File reference; we've been doing this successfully for the past ten years, without glitches severe enough to recall. From today's outing, I do have an email summary of the first (failed) attempt that at least provides a case file number, although it declares the case resolved and closed. I'll try some more tomorrow
