Do you have her file ending in .tax2023? You might need to start a fake return to be able to download the state program. Go up to File-New Tax Return and start a fake return then click on the State tab to download the state.
Then go to FILE -Open and find your return.
See this article on how to move your tax return to another computer…….
https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-move-my-tax-data-file-to-another-compu...
What app did you try logging into? Did she use the Online version? Does her file end in .tax2023 or something else?
