Well that link does say from QuickBooks 2019-2023. But that is to the personal versions of Turbo Tax. For Business program did you see this one? Your 2017 QB is probably too old now.
https://ttlc.intuit.com/community/entering-importing/help/how-do-i-import-quickbooks-data-into-turbo...
There have been several posts from people having trouble importing from QuickBooks so far this year. Maybe Turbo Tax needs an update. I've been searching on the QuickBooks support site and all the posts are for importing from QuickBooks Online not Desktop. I did find one result over there but the employee only pointed to this TT article.
Wait, I found this recent one for Desktop QB. Maybe add on to it with your year.
https://quickbooks.intuit.com/learn-support/en-us/taxes/importing-tax-financial-data-from-quickbooks...
Contact QuickBooks support
https://quickbooks.intuit.com/learn-support/en-us
