This is mainly a user community forum. We could have told you some steps on how to apply the military discount prior to paying. Since nothing account-specific can be handled here, you'll
need to speak by phone with TurboTax Support during business hours to ask for a resolution.
Hopefully, you are in the USA. If not, help will require a more difficult route.
Follow
the steps in the FAQ below to get a call back. There's a phone number
on the page, but it may or may not be any easier. Hours are 5AM-9PM
Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/questions/1899263
