@mscohen86442 wrote: I was offered a 20% discount via email, however $69 to $59 for fed return and my California return was $59. That's not 20%. I am a new customer. Please adv. Thank you
Total for both is $118, definitely not a 20% discount.
There are many possible discount offers, so it's not known which one you are talking about, and some require specific steps to take . All we can do in this forum is guess, but I'll tell you how to contact Support below. I'll ask you some questions in case it helps anyone in the forum comment further today. But please be aware this is a public Internet forum, so don't post any personal info here.
Who was the email from that offered the discount? Does it appear to be from TurboTax/Intuit, or a partner company, financial institution, etc. Moreover, one also has to be careful about potential scam emails. TurboTax Support can tell you if the email is legitimate and further assist you as I'll mention below.
Some discount offers might only apply to the Federal return, and some offers might say " get up to" with the amount of discount differing by product level (Deluxe, Premium, etc.)
Discount offers from affiliated partners, such as financial institutions, etc. usually require users to use an affiliate partner's link to prepare the returns in order for a specific discount to show up.
Again, without any knowledge of the email, all we can do here is guess. If you wish to do so, you can post a couple sentences quoting the exact wording of your offer here, and someone may be able to comment further today. But again, be careful not to post any personal info in this public Internet forum.
For specific help with your issue, you can phone TurboTax Support, tell them about the email, and read the offer to them. Nothing account-specific can be handled in this public user community forum.
TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
