I do see the agent above requested a diagnostic copy. I did click on the link and am able to see the error message you are getting, however, in order for us to send it up the ladder to be looked at, we must include a diagnostic copy from a customer experiencing the issue. So if you would be able to send us the token number we can send the issue to be looked at.
You can do this by taking the following steps:
- TurboTax Online
- Tools
- Tax Tools
- Share My File with Agent
- then note the token number and respond to me with the number
TurboTax Desktop
- Online
- Send Tax File to Agent
- Send
- Then respond with the token number to this message
- The diagnostic copy does not include any of your personal info, it just includes numbers and forms so we can help solve the issue.
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