@ greg loken wrote:
Did update & was told TurboTax was up to date. Uninstalled and reinstalled. Even though I had installed the included state, TurboTax instructed me that I needed to download the state which I did and was charged $20!
Attempted to transmit and got same error message. Uninstalled and reinstalled again with same result although I wasn’t prompted to download the state again.
Based on some other message threads, I did an update on my Lenovo laptop. The pending updates were for graphics card and a firmware update. I did those (it’s now after $20, a couple hours, and past midnight). Thankfully after doing the computer update, my taxes were successfully transmitted and accepted by federal and state.
Sorry you had so much trouble. Something is confusing about your extra fee. $20 is not the price of a state download. I suspect that $20 fee you mentioned could be the state efile fee. You say you have the product that includes 1 free state program, but there is still a fee to efile the state return. For others, a purchased state (i.e., not included state like yours) would have been $40, not $20; and in any case, it should not charge again to re-download. So the $20 you were charged should not be for a state program download . A $20 fee is typically the state efile fee. In the desktop products that include a state program (like you apparently have), the program download should be "free" (included in product price) even if re-downloaded, but there is still a $20 fee to efile a state return (except New York state which has no state efile fee.)
If you were charged $20 for a state efile fee, and another $20 for re-downloading the state program again (which I can't understand), you need to have one of those $20 charges reversed. If you were charged only one $20 fee, however, and do not live in NY state, then that should be the state efile fee.
In any case, if you think you were double-charged the $20 and need to discuss your fees with TurboTax Support, here's how.
Support hours are 5AM-9PM Pacific, 7 days.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
