The icon on your post indicates that you are using the Free online edition, not the desktop CD/Download edition. That is the reason why I commented the way I did.
The TurboTax CD/Download editions charge a state e-file fee, which is currently $24.99, for each state tax return e-filed (except for New York state which is free). The state e-file charge can be avoided by printing and mailing the state tax return.
Since you were charged for the state e-file and were unable to e-file the state tax return, then you will need to contact TurboTax support for a refund of the state e-file fee.
When entering your problem on the Support website use the key words billing issues. Do not use the word Refund or you will get information concerning tax refund.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
This is the TurboTax AnswerXchange user community message forum. Questions answered on this forum are from other users or TurboTax employees during tax season. I am a volunteer user on this forum but have been using the TurboTax software for 25+ years and have been completing tax returns for 50+ years.
