For the "Online" users, TTX staff usually suggest the following.
1) Use a different browser to open your tax file
or
2) Clear cache and cookies in whatever browser you are using, and then try again.
All I can think of. Other than calling Customer Support as long as you are NOT using the "Free" version:
What is the TurboTax phone number? (intuit.com)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
