I hope he tired a different browser to create his account after the first one failed.
.....or....if he tried to create one thru the TTX Premier software, perhaps he should try to create one separately on a browser instead, and then use that one for the TTX Premier setup.
Sometimes a browser's settings will cause problems.....also, if using a Windows computer, he needs to make sure his Windows OS is fully updated....waiting-or-partially installed Windows updates are known to cause problems.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
