Just to clarify, please doublecheck to see if the return was accepted or not. To check the status, see HERE. If your return is still being rejected, then
I would like to take a deeper dive into this. However, I would need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:
Turbotax Online:
1-Sign into your online account.
2-Locate the Tax Tools on the left hand side of the screen.
3-A dropdown will appear. Select tools.
4-On the popup screen, click on "Share my file with agent".
5-This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6-Please provide a token number in a reply to this post.
Turbotax Desktop:
1- Open your return.
2- Click the Online tab in the black bar across the top of Turbotax and select Send Tax File to Agent
3- This will generate a message that a diagnostic copy will be created.
4- Click on ok and the tax file will be sanitized and transmitted to us.
5-Please provide the token number that was generated in the response.
TurboTax Online:
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