Why is there no area for suggestions?

I always file my federal taxes electronically which is included with my TurboTax purchase but file my state on paper.

 

Why is it so difficult to do this?   It would be so easy if there was just a check box to indicate I wanted to file this way.  The necessary forms would then be printed along with an instruction sheet.

 

Also as mentioned in another post.  This year's Macintosh edition crashes frequently, something I have not had to deal with before.  There seems to be no direct way to communicate with Intuit regarding technical issues except a phone call.