With online TurboTax you only get one return per fee. With the CD/download you can prepare and e-file multiple returns, and e-file up to five of them. You cannot pay for online TT using the license code for the CD/download. If you use online for multiple returns you may have a large amount to pay.
If you are having issues with downloading the software----did you try contacting support for help?
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
