TurboTax can help you download the CD/download product on your computer without using the CD. If you use the online product to do multiple tax returns, you have to pay for each return you do. If you already used it to do you own return, you had to pay for the online return in addition to the CD/download product you bought and couldn't get installed. You might see if TurboTax would give you a refund for your online return.
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
