I submitted a refund request and this is the reply I got
We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.
If you would like more information about our Satisfaction Guaranteed Policy, you can read more here:
https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...
Thank you for your patience and for being a TurboTax customer.
Sincerely,
TurboTax Customer Service & Support
I just submitted another one because the fees were charged to me and I am choosing NOT to continue my filing with them. You will refund me
