Get your taxes done using TurboTax

I'm providing a couple different reasons this happens here below. 

 

Is your .tax2016 file password protected? If so, you won't be able to import it into online with that password on it. You'll need to remove that first and then do the import of 2016 tax file. 

 

To remove the password from a password-protected tax file you prepared in TurboTax CD/Download software, follow these steps: 
  • Open the tax return you want to remove password from in the year software you created it in
  • Go to the File menu in top left of the computer and select Encrypt on a Mac
    • On Windows PC select File and then Password
  • Fill out the information in the pop-up window and then select Remove Password.

Another reason you'd get this error is if you are attempting to transfer from the PDF file instead of the TurboTax data file, which has a .tax20XX filename extension. TurboTax Online does not support PDF transfer; only tax data file transfer. See here What's the difference between the tax data file and the PDF file?

 

So if you are using PDF instead of tax data file, refer to the Windows instructions or Mac instructions for how to find your .tax2016 data file to complete the transfer of that return into TurboTax Online. 

 

Let me know if you have more questions and if this helps resolve that error for you.