Thanks for your response.
I have had an on-going problem with logging into Ttax 2019 since inception. Twice in 2020, over several months, I had extensive problems, and I couldn't access the program. Ttax provided me new registration data and I was able to use the program again.
Last month the problem reared its ugly head again. I tried to use the software in Dec 2023 to prepare an amended tax return 1040X, for a client whose 2019 return was under examination. I couldn't open it.
I tried to get Ttax help, even the 'oopsescalation' team, but the problem kept repeating. Finally in Dec 23, with Ttax help I was able to open the program. But the problem was still intermittent. So I kept the program open, and the computer on, 24 hours a day for 30 days, until I finished the 1040X.
Ttax has never corrected the software problem from 2019, and was little help when it recurred.
