As stated above----you can use customer support for help when you have desktop software. That is not the same thing as the online "Live" software. They are two different products with different pricing
https://turbotax.intuit.com/personal-taxes/online/live/
https://turbotax.intuit.com/personal-taxes/cd-download/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
