And....it is unclear when you attempted to use that 2019 software. The filing deadline for filing a 2019 return and getting an income tax refund for 2019 is over. It is too late. A 2019 return cannot be e-filed. TurboTax no longer supports or provides updates for 2019 software.
We cannot tell from your post when you or your partner tried to use the software. If you tried to use it recently, that is the problem.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
