Dear Turbotax Customer Service Team, I provided the attached information under case no [phone number removed]. Please refer to your case number.
My partner, [PII Removed] purchased the 2019 turbotax software from you Dec 28 2019 thru Amazon for $42.57 for us both to use. I am attaching the purchase document. We also have the 2019 Ttax Code attached. .
I tried to use your electronic refund system, but it did not work, due to this unusual history.
We have had so many problems with the 2019 software, beginning in 2020, including my having to leave my computer on continually for almost a month in December 2023 to prepare a 2019 1040X. Had I turned off the computer, I would not have been able to access the Ttax 2019 return again.
I therefore request that [PII Removed] be provided a full refund for this product due to all the malfunctions we experienced. .
I will send the attachments when you give me instructions. JC
Attachments: 1. Ttax Chat transcript Fri, Jan 12, 2024 12.46 PM
2. 12.28.19 Amazon Receipt for 2019 TTax Software
3. [PII Removed] original log in code.
